Position open until filled.

Operations Director

Published: March 31, 2026

Operations Director

Position Summary

The Operations Director is responsible for overseeing the museum’s daily operations, volunteer program, and digital infrastructure, including Shopify and related systems. This role ensures efficient internal processes, strong volunteer engagement, accurate data management, and seamless coordination of events, memberships, and administrative functions.

Reports to: Board of Directors, Executive Director Pat Macias

Compensation & Time: $54,840 – $60,560, commensurate to experience - 40 hours per week

Work Location: Hybrid, with some weekend and evenings required

Start Date: open until filled

Key Responsibilities

Operations Management

Oversee day-to-day organizational operations, ensuring efficiency and alignment with the museum’s mission
Manage facility needs, including maintenance, repairs, and vendor coordination
Oversee inventory and purchasing of supplies for events, exhibitions, and general operations
Track and manage contracts, rentals, leases, and required documentation (e.g., W9s, liability waivers, insurance)
Coordinate event logistics, including scheduling, staffing, and operational support
Maintain and update the organization’s shared events calendar
Operate front desk and manage event staffing through volunteer coordination
Delegate tasks to support staff as needed and collaborate with leadership on operational priorities

Volunteer Program Management

Lead all aspects of volunteer coordination, including recruitment, onboarding, training, and retention
Develop and implement strategies to attract and engage volunteers
Schedule and manage volunteer coverage for events and front desk operations
Maintain accurate volunteer records, schedules, and contact information
Facilitate regular volunteer communication, including weekly email reminders and updates
Conduct orientation sessions and ongoing training to ensure volunteers are informed and prepared
Address volunteer concerns and foster a positive, inclusive volunteer experience
Track volunteer hours and prepare reports on engagement and impact

Digital Operations & Shopify Management

Manage and maintain Shopify platform, including POS and website functionality
Create and update products for event ticketing, memberships, and fees
Maintain accurate product listings
Generate sales, payment, and analytics reports as requested
Create promotional tools such as discount codes
Monitor transactions for accuracy and potential fraudulent activity
Monitor and maintain customer data accuracy, including resolving duplications
Process refunds as needed in coordination with Financial Manager and Executive Director
Maintain internal documentation for systems and processes and communicate updates to relevant staff and volunteers verbally and in writing
Troubleshoot and resolve basic system, software, or hardware issues

Membership & Data Management

Track and manage membership records, renewals, and expirations
Conduct outreach to lapsed members via email and phone
Ensure accurate capture and reporting of membership transactions
Maintain attendance records and donor data
Prepare monthly reports on membership statistics and engagement

Qualifications

Education & Experience

Bachelor's-level degree required
Experience in nonprofit operations, volunteer coordination, event management, or a related field preferred

Skills & Competencies

Strong organizational and project management skills with attention to detail
Excellent interpersonal and communication skills and the ability to engage with people of diverse backgrounds
Ability to manage multiple priorities and work independently
Proficiency with digital tools and platforms, including Shopify, Google Workspace, and Microsoft Office Suite
Problem-solving mindset with the ability to anticipate and address operational challenges